Andrea NadeauMay 19, 20202 min readCSAT, CES and NPS Explained by the Santa ExperienceCSAT, CES and NPS Explained by the Santa Experience
Andrea NadeauMay 19, 20201 min readSocial Listening - Your Engagement BaselineAn overview about social listening and social media insights.
Andrea NadeauMay 19, 20202 min readDrivers of Customer Health Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.
Andrea NadeauMay 19, 20201 min readRelationship HealthRelationship heath is best measured. Y pulling a a complex set of data from across the business.
Andrea NadeauMay 19, 20202 min readStarting your Customer Experience ProgramStarting a Customer Feedback Program
Andrea NadeauMay 19, 20202 min readCSAT needs to evolve in the Public Sector to enable service design outcomesEffort and Net Promoter Scoring is essential to the Public Sector CSAT strategy for service design.
Andrea NadeauMay 19, 20202 min readDear Government and Public Sector...you are catching-up!My thoughts and key learnings from #FWD50
Andrea NadeauMay 19, 20202 min readThe Rise of CX in the Public Sector - 5 trends for 2020 5 CX trends for Public Sector in 2020