Customer Experience

The Double bottom Line Blog

CSAT, CES and NPS Explained by the Santa Experience

Social Listening - Your Engagement Baseline

An overview about social listening and social media insights.

Drivers of Customer Health

Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.

Relationship Health

Relationship heath is best measured. Y pulling a a complex set of data from across the business.

Starting your Customer Experience Program

Starting a Customer Feedback Program

CSAT needs to evolve in the Public Sector to enable service design outcomes

Effort and Net Promoter Scoring is essential to the Public Sector CSAT strategy for service design.

Dear Government and Public Sector...you are catching-up!

My thoughts and key learnings from #FWD50

The Rise of CX in the Public Sector - 5 trends for 2020

5 CX trends for Public Sector in 2020