CSAT, CES and NPS Explained by the Santa Experience
CSAT, CES and NPS Explained by the Santa Experience
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Andrea Nadeau
May 19, 20201 min read
Social Listening - Your Engagement Baseline
An overview about social listening and social media insights.
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Andrea Nadeau
May 19, 20202 min read
Drivers of Customer Health
Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.
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Andrea Nadeau
May 19, 20201 min read
Relationship Health
Relationship heath is best measured. Y pulling a a complex set of data from across the business.
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Andrea Nadeau
May 19, 20202 min read
Starting your Customer Experience Program
Starting a Customer Feedback Program
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Andrea Nadeau
May 19, 20202 min read
CSAT needs to evolve in the Public Sector to enable service design outcomes
Effort and Net Promoter Scoring is essential to the Public Sector CSAT strategy for service design.
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Andrea Nadeau
May 19, 20202 min read
Dear Government and Public Sector...you are catching-up!
My thoughts and key learnings from #FWD50
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Andrea Nadeau
May 19, 20202 min read
The Rise of CX in the Public Sector - 5 trends for 2020
5 CX trends for Public Sector in 2020
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Andrea Nadeau
May 19, 20201 min read
Why so many subscription packages?
Take a page from the tech giants and simplify your models.
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