CSAT, CES and NPS Explained by the Santa Experience
CSAT, CES and NPS Explained by the Santa Experience
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Andrea Nadeau
- May 19, 2020
- 1 min
Social Listening - Your Engagement Baseline
An overview about social listening and social media insights.
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Andrea Nadeau
- May 19, 2020
- 2 min
Drivers of Customer Health
Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.
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Andrea Nadeau
- May 19, 2020
- 1 min
Relationship Health
Relationship heath is best measured. Y pulling a a complex set of data from across the business.
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Andrea Nadeau
- May 19, 2020
- 2 min
Starting your Customer Experience Program
Starting a Customer Feedback Program
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Andrea Nadeau
- May 19, 2020
- 2 min
CSAT needs to evolve in the Public Sector to enable service design outcomes
Effort and Net Promoter Scoring is essential to the Public Sector CSAT strategy for service design.
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Andrea Nadeau
- May 19, 2020
- 2 min
Dear Government and Public Sector...you are catching-up!
My thoughts and key learnings from #FWD50
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Andrea Nadeau
- May 19, 2020
- 2 min
The Rise of CX in the Public Sector - 5 trends for 2020
5 CX trends for Public Sector in 2020
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Andrea Nadeau
- May 19, 2020
- 1 min
Why so many subscription packages?
Take a page from the tech giants and simplify your models.
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