Andrea NadeauMay 19, 20202 minCSAT, CES and NPS Explained by the Santa ExperienceCSAT, CES and NPS Explained by the Santa Experience
Andrea NadeauMay 19, 20202 minDrivers of Customer Health Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.
Andrea NadeauMay 19, 20201 minRelationship HealthRelationship heath is best measured. Y pulling a a complex set of data from across the business.
Andrea NadeauMay 19, 20202 minStarting your Customer Experience ProgramStarting a Customer Feedback Program
Andrea NadeauMay 19, 20202 minCSAT needs to evolve in the Public Sector to enable service design outcomesEffort and Net Promoter Scoring is essential to the Public Sector CSAT strategy for service design.
