CUSTOMER EXPERIENCE STARTS WITH A PROMISE
Mirror CX Consulting is an Ottawa-based Customer Experience Consulting Firm. We enable businesses to optimize their As-a-Service subscription models for adoption, serviceability and churn avoidance. We create supplier diversity programs. And Develop social selling strategies to achieve Corporate Social Responsibility goals, improve inclusive customer experience and drive employee engagement. Contact us today.
MIRROR CX CONSULTING SERVICES
Discover Our Expertise
Mirror CX Consulting exists to solve the critical issues facing our clients, both large and small. Our unique approach is not only what differentiates us, but also what makes us successful. We provide a broad range of services and solutions to help organizations facilitate change, achieve their vision and optimize performance and productivity.
SUBSCRIPTION MODEL WORKSHOP
Subscription modelling for individual services and products
Using our maturity assessment model, we help cross-functional leaders define their subscription roadmap, align on revenue and costing models and zoom in on key customer experience milestones: pre-sales, customer onboarding, serviceability, customer business reviews and renewal processes.
SERVICEABILITY OPTIMIZATION ASSESSMENTS
Serviceability strategies for subscription offers
We can support you with a third-party assessment to ensure you can achieve your subscription sales and renewals targets, create a get healthy plan and define your features roadmap to formalize your product lifecycle.
SOCIAL SELLING CAMPAIGNS
Strategies to segment and target high-value customers
Building compelling community outreach and targeted employee or customer engagement campaigns are critical elements to social selling.
SUPPLIER DIVERSITY PROGRAMS
Leveraging diversity supply programs to uncover ways of reaching under-serviced customerss
Supplier diversity creates opportunity for businesses large and small to build inclusive customer experiences.