Citizen Engagement & Customer Engagement

Service Description

In the Private Sector, Customer Experience (CX) is driving a new set of business capabilities seeking to optimize every interaction with end customers to ensure their experience meets their expectations, often referred to as Customer Success. Subscription models, self-service, and expectations for real-time consumption of services and pro-active issues management are placing tremendous pressure on front-line teams to meet expectations before social media channels capture negative feedback about experience. The evolution of customer experience is also driving changing expectations with the public - citizens, constituent and association members. We have developed this workshop to support Public Sector leaders in understanding how to address the changing expectations of those they service and how to build a strong foundation for their own Success strategies.

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