Governance

Governance rests on three dimensions:

1. Authority

2. Decision-making

3. Accountability

We recommend starting with Governance because it is like being clear on the rules of the game for all the other modules.  It is a precondition for making sustained progress on all the other modules.

People

COVID-19 is fundamentally a people-based crisis: individuals are getting sick and the repercussions for business and society are enormous.

Getting a grasp on People issues, therefore, is the central feature of this era.

Finance

Cash-Flow, Revenue models and Forecasting are critical aspects to understand across the business and your partner ecosystem.

Customers

Customer retention strategies are critical.

Revisiting customer acquisition strategies is also necessary during this unprecedented times.

Suppliers and SubContractors

Working with your partner ecosystem to solve for win-win supply chain outcomes during a period of logistics uncertainty will enable you to honour commitments.

Regulatory and Government

Changing COVID-19 regulations impact how we manage our employees and engage with our customers.

Technology

Technology implications are vast from remote workforce technologies to uplifting e-commerce capabilities

Work Organization

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Community

Corporate Social Responsibility strategies are shifting. 

Business Models

Emerging Business Models can be leveraged to generate new business.