Andrea NadeauMay 19, 20202 minCSAT needs to evolve in the Public Sector to enable service design outcomesEffort and Net Promoter Scoring is essential to the Public Sector CSAT strategy for service design.
Andrea NadeauMay 19, 20202 minDear Government and Public Sector...you are catching-up!My thoughts and key learnings from #FWD50
